Terms and Conditions

The virisenslab.com website is an online shopping service from Laboratoires VIRISENS Sàrl for customers in Switzerland, the United Kingdom, and european union member states.

By ordering a product on the site, you acknowledge having read and fully accepted these General Terms and Conditions of Sale. For further information, please contact us by info@virisens.ch.


You must meet the following requirements to place an order on this site:
– Be a natural person
– Be 18 or older on the day the order is placed
– Have full legal capacity


The products offered for sale by Laboratoires VIRISENS Sàrl are those that appear on the day you consult the site, subject to availability. In the event that a product is unavailable, our Customer Service Department will notify you by email as soon as possible of cancellation or partial delivery of your order. We will immediately ship you those items that are available, with the remainder of the order to be shipped at a later date. Divided orders will not result in any extra shipping charges for express orders.


All product prices appear in the respective currency of each boutique. Applicable prices are those appearing on the site at the time you place your order, with the exception of typographical errors. Prices include all taxes, particularly VAT applicable on the day the order is placed. However, product shipping fees and duties will be added to the total order price and specified in the order summary or email confirmation.

Prices are subject to VAT and any change to legal VAT rates will be reflected in the prices of products offered on the site as of the date specified in the decree instituting the change. Currency exchange fees and bank charges may apply to purchases made with a credit card connected to a bank account located outside the Eurozone. The customer is solely responsible for payment of such fees and charges.

We reserve the right to modify our prices at any time and without prior notice. However, such modifications will not concern orders accepted prior to such modifications taking effect, subject to availability of the items ordered.

Payment must be made immediately upon placing the order. Credit cards (VISA and MasterCard) are the only accepted method of payment. We use a PAYPAL secure payment system and guarantee that we never have access to confidential information concerning the payment method used for your order.


Products will be delivered to the address indicated on the order confirmation.
The carrier responsible for shipping the products undertakes to deliver packages within the following periods:
– Standard delivery: 2 to 5 business days
– Express delivery: 1 to 3 business days

We regret we cannot deliver orders outside of Euope.


If you would like to make changes to your order, please contact us as quickly as possible by email info@virisens.ch or by phone from Monday to Friday (9:00am-12:00 / 02:00pm-05:00pm) +41 022 522 69 24) 

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